Thank you for visiting and shopping at Bowen Island Soap Co. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
To reduce costs and our carbon footprint, we ship on Wednesdays. To allow us time to process your order, please ensure you complete your order by 4pm PST on Tuesday so we can get it to our shipper in time for your order going out on Wednesday.
If we are experiencing a high volume of orders, shipments may be delayed.
If there will be a significant delay in shipment of your order, we will contact you via email or instant message depending on what method of contact we have for you.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated by Shopify and displayed at checkout. These rates are set by Canada Post.
If shipping rates are not displayed, or for special orders, please contact us.
Where we ship ~ International Shipping Policy
Bowen Island Soap Co currently ships to addresses within Canada, the U.S., the U.S. Territories, the UK, Mexico, New Zealand & Australia.
We will also consider shipping elsewhere so get in touch if you live somewhere not on this list and we'll take a look.
We can't guarantee how long it will take or how much it will be to get to further destinations, but we're happy to check.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped and, if applicable, your tracking number(s). The tracking number will be active within 24 hours.
Laws, Customs, Duties and Taxes
Please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you so please check with your customs office prior to ordering. We don't want sad customers.
Bowen Island Soap Co. is not responsible for any taxes, duties, tariffs, quarantine fees, customs regulations or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them if they apply to your order. All fees imposed during or after shipping are the responsibility of the customer.
Bowen Island Soap Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Thank you for shopping with us!
We hope you enjoy your products as much as we enjoyed making them!
Don't forget to leave us a review of the products you ordered! We love to hear your feedback!
See you soon!
Owner & Founder