Refund policy

Your satisfaction is our goal and we truly believe you’ll love our products, but we understand that sometimes things happen outwith our control. For those instances, here's our returns and refunds policy.

Returns

Unfortunately, due to the sanitary nature of our goods, we do not accept returns of any of our products under any circumstances. If you're unsatisfied with your product, please contact hello@bowenislandsoapco.com and we'll be happy to discuss your concerns.


Refunds (if applicable)

We offer refunds if your product was faulty or there has been a processing mistake but ask that you let us know what the issue was so we can avoid this happening in future.

We do not offer refunds on special orders e.g., gift items, manually invoiced items etc.

Once your refund request is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bowenislandsoap@yahoo.com.

Sale items (if applicable)
Only regular priced items may be refunded. Sale or discounted items will not be refunded.

Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at bowenislandsoap@yahoo.com along with a photograph and description of the issue with that item so we can try and avoid the same issue happening again in future. 

Please note, you’ll need to cover the shipping cost if you’d like an exchange. Bowen Island Soap Co. does not accept responsibility for issues / damage occurring during shipping.

Shipping
Unfortunately, due to the sanitary nature of our goods, we do not accept returns of any of our products under any circumstances. Please do not send any products back to the manufacturer.

You will be responsible for paying for any additional shipping costs for exchanges. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have any questions regarding this policy please email us at bowenislandsoap@yahoo.com